Politique d'expédition

  1. Same-Day Dispatch: We process and ship all orders placed before 3 PM UK time, Monday to Friday. Orders placed after the cutoff time or on weekends and public holidays will be dispatched on the next working day.

  2. UK Deliveries: We ship orders within the UK using Royal Mail, with an estimated delivery time of 2-3 business days. Please note that delivery times may vary depending on your location, external factors, and public holidays.

  3. International Deliveries: For customers outside the UK, we use expedited courier services to deliver your orders. International shipments typically take 5-10 business days to arrive, depending on the destination country and customs processing times. A tracking number will be provided for all international shipments, allowing you to monitor the progress of your order.

  4. Shipping Charges: UK Standard Delivery is FREE. Other shipping services fee calculated based on the weight and dimensions of your order, as well as the destination country. The shipping cost will be displayed at checkout before you complete your purchase. 

  5. Customs and Import Duties: Customers are responsible for any customs fees, import duties, or taxes levied by their country. These charges are not included in the product price or shipping cost and may be billed separately by the courier upon delivery. Exception are EU orders. We are committed to making the shopping experience easier for customers and you will be able to pre-pay the taxes and receive your order without any additional payment as we are IOSS registered for EU deliveries.

  6. Delivery Issues: In the event of a delayed or lost shipment, please contact our customer support team at shopify@thedogtag.co or 01392580658. We will work with the carrier to resolve the issue and ensure your order is delivered as soon as possible.

  7. Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns Policy for detailed information on the process and requirements.

By placing an order with TheDogTagCo, you agree to our Shipping Policy and acknowledge that you have read and understood its terms. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team.