Shipping policy

  1. Same-Day Dispatch: We process and ship orders placed before 3 PM UK time, Monday to Friday. Orders placed after the cutoff time or on weekends and public holidays are dispatched on the next working day.

  2. UK Deliveries: Standard delivery is free, with an estimated 2ā€“4 business days in transit. Express delivery is Ā£9.99, with an estimated 1ā€“3 business days in transit. Delivery times can vary due to location, external factors and public holidays.

  3. International Deliveries: EU delivery is Ā£8.99, with an estimated 2ā€“7 business days in transit. Delivery to Norway and Switzerland is Ā£8.99, with an estimated 2ā€“11 business days in transit. Other available international destinations are Ā£9.99, with an estimated 2ā€“11 business days in transit. Delivery times can vary by destination and customs processing.

  4. Shipping Charges: UK standard delivery is free. The prices above are in GBP; your local-currency delivery rate is displayed at checkout before payment.

  5. Customs and Import Duties: Customers are responsible for any customs fees, import duties, or taxes levied by their country. These charges are not included in the product price or shipping cost and may be billed separately by the courier upon delivery. Exception are EU orders. We are committed to making the shopping experience easier for customers and you will be able to pre-pay the taxes and receive your order without any additional payment as we are IOSS registered for EU deliveries.

  6. Delivery Issues: In the event of a delayed or lost shipment, please contact our customer support team at shopify@thedogtag.co or 01392580658. We will work with the carrier to resolve the issue and ensure your order is delivered as soon as possible.

  7. Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns Policy for detailed information on the process and requirements.

By placing an order with TheDogTagCo, you agree to our Shipping Policy and acknowledge that you have read and understood its terms. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team.